Product Liability Claims

A defective product can generate claims from consumers, distributors and regulators simultaneously, and the reputational damage often exceeds the legal exposure. How the first days are handled shapes everything that follows.

Wise Counsel advises manufacturers, importers and distributors on product liability claims and recalls in Vietnam, and represents consumers and businesses harmed by defective goods.

What we help with

• Assessing liability under product quality and consumer protection legislation
• Advising on the allocation of liability between manufacturer, importer and distributor
• Managing product recalls and notifications to the competent authorities
• Defending individual and group consumer claims
• Claims for personal injury, property damage and consequential loss caused by a product
• Disputes with suppliers over defective components and raw materials
• Coordinating with insurers on product liability coverage
• Advising on labelling, warnings and instructions as a defence
• Representation before Vietnamese courts and in administrative proceedings

Recall decisions are commercial as much as legal. We help clients weigh the cost of acting early against the far larger cost of acting late.