Consumer Protection Disputes

Consumer complaints escalate faster than they used to. A single dispute can move from the customer service desk to the authorities and social media within days, and the legal position and the commercial response need to be aligned from the start.

Wise Counsel advises businesses on consumer protection compliance and defends consumer claims, and also acts for consumers whose rights have been disregarded.

What we help with

• Reviewing standard terms, warranties and returns policies for compliance
• Defending claims over product quality, warranty and after-sales service
• Disputes over misleading advertising, pricing and promotional practices
• Claims involving unfair contract terms in consumer agreements
• Handling complaints before consumer protection authorities and market surveillance
• Group and collective consumer claims
• Advising on obligations of e-commerce platforms and online sellers
• Personal data complaints arising from consumer transactions
• Representing consumers in claims against manufacturers, sellers and service providers

Most consumer disputes are better resolved than won. We help businesses respond in a way that closes the matter without creating a precedent they will regret.